Introduction
KraftedbyAmy (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or purchase our handcrafted Afrocentric jewellery.
By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect the following information when you interact with our website:
Name and surname
Email address
Telephone number (where provided)
Billing and shipping addresses
Order history
Payment information processed through secure third-party payment providers
Any information you voluntarily provide through our contact form
We may also automatically collect technical information such as:
IP address
Browser type
Device information
Pages visited
Cookies and website usage data
How We Use Your Information
Your information is collected to:
Process and fulfil your orders
Communicate about your purchases
Respond to enquiries
Provide customer support
Improve our website and customer experience
Comply with legal and regulatory requirements
Prevent fraudulent transactions
We will never sell your personal information to third parties.
Cookies
Our website uses cookies to improve functionality and enhance your browsing experience.
Cookies help us:
Remember your shopping cart
Save your preferences
Analyse website traffic
Improve website performance
You may disable cookies through your browser settings, although some website features may not function correctly.
Payments
Payments are processed through trusted third-party payment providers.
KraftedbyAmy does not store or have access to your complete credit or debit card information.
Please refer to the privacy policies of the respective payment providers for information on how they process your data.
Sharing of Information
We may share your information only with trusted service providers necessary to operate our business, including:
Courier and delivery companies
Payment processors
Website hosting providers
Email communication services
These providers receive only the information necessary to perform their services and are expected to protect your personal information.
Data Security
We take reasonable administrative, technical and physical measures to protect your personal information against unauthorized access, loss, misuse or disclosure.
While no internet transmission can be guaranteed completely secure, we are committed to maintaining appropriate safeguards for your information.
Your Rights
Subject to applicable law, you may request to:
Access the personal information we hold about you
Correct inaccurate information
Request deletion of your personal information where legally permissible
Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details below.
POPIA Compliance
KraftedbyAmy is committed to processing personal information responsibly and in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
We collect only the information necessary to provide our products and services and take reasonable steps to ensure that your information is handled securely and lawfully.
Third-Party Links
Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those external websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
The latest version will always be available on this page.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us through our Contact page or email:hello@kraftedbyamy.com