Frequently Asked Questions
Do you ship throughout South Africa?
Yes. We deliver nationwide. Free shipping on orders over R600. Orders below R600 are subject to the applicable delivery fee (R90-R120) Standard delivery is available with express delivery available at an additional cost.
How long does delivery take?
Standard Delivery: 2–5 business days
Express Delivery: 1–2 business days (where available)
International Orders: Delivery times vary by destination but generally take 5–15 business days after dispatch.
Delivery times may vary slightly depending on your location.
Which courier companies do you use?
We partner with trusted courier services including The Courier Guy, PUDO by The Courier Guy, and other reputable courier partners depending on your location. We select the most reliable option to ensure your order arrives safely and on time.
What shipping options are available within South Africa?
We offer a range of convenient delivery options, including:
PUDO Locker to Locker , PUDO Locker to Door, Door-to-Door Courier Delivery, Express Delivery (available at an additional cost)
Do you offer custom jewellery?
Yes! We love creating unique pieces that tell your story. Contact us at hello@kraftedbyamy.com to discuss your custom design or special request.
What materials do you use?
Our jewellery is handcrafted using a combination of carefully selected materials, including wood, leather, resin, beads, brass, copper, stainless steel components, and upcycled /repurposed elements, depending on the design.
Are your earrings suitable for sensitive ears?
Many of our earrings are made with stainless steel or hypoallergenic hooks, which are generally well tolerated by people with sensitive ears. However, sensitivity varies from person to person, so we cannot guarantee that every style will be suitable for everyone. If you have known metal allergies, please contact us before placing your order and we’ll be happy to advise you.
Will my jewellery look exactly like the photos?
Each piece is individually handcrafted, making every item unique. While we strive for consistency, slight variations in colour, pattern, or finish are part of the beauty and character of handmade jewellery.
How do I care for my jewellery?
To keep your jewellery looking its best, store it in a cool, dry place and avoid prolonged exposure to water, perfumes, lotions, and harsh chemicals. Wipe gently with a soft cloth after wearing. Refer to our Jewellery care guide for more tips
Can I return or exchange my order?
Please refer to our Returns & Refunds Policy for full details. If your order arrives damaged or incorrect, please contact us within 7 days of delivery so we can assist you.
Do you create jewellery for special occasions?
Absolutely! Whether you’re celebrating a lobola, wedding, graduation, birthday, anniversary, corporate event, or any other special occasion, we’d love to create something meaningful for you.
Do you offer bulk or corporate orders?
Yes. We welcome bulk orders for corporate gifts, events, conferences, weddings, bridal parties, and other special occasions. Please contact us for a personalised quotation.
Do you make jewellery for men?
Yes. KraftedbyAmy creates handcrafted jewellery for everyone. We offer selected collections designed for men, while many of our pieces are suitable for anyone who appreciates bold, African-inspired craftsmanship.
Do you ship internationally?
Yes. We ship worldwide. Shipping costs and delivery times vary depending on your country and will be calculated at checkout. Please note that any customs duties, import taxes, or local fees charged by your country are the responsibility of the customer.
How can I track my order?
Once your order has been dispatched, we’ll send you a tracking number via email so you can monitor your parcel every step of the way.