{"id":62,"date":"2026-06-18T20:29:38","date_gmt":"2026-06-18T18:29:38","guid":{"rendered":"https:\/\/kraftedbyamy.com\/?page_id=62"},"modified":"2026-08-11T13:13:48","modified_gmt":"2026-08-11T11:13:48","slug":"returns-refunds-policy","status":"publish","type":"page","link":"https:\/\/kraftedbyamy.com\/?page_id=62","title":{"rendered":"Returns &#038; Refunds policy"},"content":{"rendered":"\n<h3 class=\"wp-block-heading alignwide\"><strong>Returns &amp; Exchanges<\/strong><\/h3>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"alignwide has-medium-font-size wp-block-paragraph\">At <strong>KraftedbyAmy<\/strong>, every piece is thoughtfully handcrafted with care, intention and attention to detail. Due to the nature of handcrafted jewellery and for hygiene reasons, <strong>all sales are final<\/strong>.<\/p>\n\n\n\n<p class=\"alignwide has-medium-font-size wp-block-paragraph\">We do not accept returns or exchanges once an order has been delivered, except where an item is <strong>damaged, defective or incorrect<\/strong>.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading alignwide\"><strong>Damaged or Incorrect Orders<\/strong><\/h3>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"alignwide has-medium-font-size wp-block-paragraph\">If your order arrives damaged, defective or you receive the wrong item, please contact us within <strong>48 hours of delivery<\/strong> and include:<\/p>\n\n\n\n<p class=\"alignwide has-medium-font-size wp-block-paragraph\">Your order number<\/p>\n\n\n\n<p class=\"alignwide has-medium-font-size wp-block-paragraph\">A brief description of the issue<\/p>\n\n\n\n<p class=\"alignwide has-medium-font-size wp-block-paragraph\">Clear photographs of the item and packaging<\/p>\n\n\n\n<p class=\"alignwide has-medium-font-size wp-block-paragraph\">Once the issue has been verified, we will arrange a replacement or issue a refund, where applicable.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading alignwide\"><strong>Handcrafted Nature<\/strong><\/h3>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"alignwide has-medium-font-size wp-block-paragraph\">Every KraftedbyAmy piece is individually handcrafted. As a result, slight variations in colour, texture, size, pattern or finish may occur.<\/p>\n\n\n\n<p class=\"alignwide has-medium-font-size wp-block-paragraph\">These natural variations reflect the authenticity of handcrafted Afrocentric jewellery and make every piece unique. They are part of the design process and <strong>are not considered defects<\/strong>.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading alignwide\"><strong>Exclusions<\/strong><\/h3>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"alignwide has-medium-font-size wp-block-paragraph\">Refunds or replacements will not be provided for items that show signs of:<\/p>\n\n\n\n<p class=\"alignwide has-medium-font-size wp-block-paragraph\">Normal wear and tear<\/p>\n\n\n\n<p class=\"alignwide has-medium-font-size wp-block-paragraph\">Accidental damage<\/p>\n\n\n\n<p class=\"alignwide has-medium-font-size wp-block-paragraph\">Misuse or improper handling<\/p>\n\n\n\n<p class=\"alignwide has-medium-font-size wp-block-paragraph\">Failure to follow the recommended care instructions<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading alignwide\"><strong>Shipping Fees<\/strong><\/h3>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"alignwide has-medium-font-size wp-block-paragraph\">Original shipping charges are <strong>non-refundable<\/strong>, except where required by applicable law or where an error on our part has occurred.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Exchanges At KraftedbyAmy, every piece is thoughtfully handcrafted with care, intention and attention to detail. Due to the nature of handcrafted jewellery and for hygiene reasons, all sales are final. We do not accept returns or exchanges once an order has been delivered, except where an item is damaged, defective or incorrect. Damaged [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-62","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kraftedbyamy.com\/index.php?rest_route=\/wp\/v2\/pages\/62","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kraftedbyamy.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kraftedbyamy.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kraftedbyamy.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kraftedbyamy.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=62"}],"version-history":[{"count":9,"href":"https:\/\/kraftedbyamy.com\/index.php?rest_route=\/wp\/v2\/pages\/62\/revisions"}],"predecessor-version":[{"id":1046,"href":"https:\/\/kraftedbyamy.com\/index.php?rest_route=\/wp\/v2\/pages\/62\/revisions\/1046"}],"wp:attachment":[{"href":"https:\/\/kraftedbyamy.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=62"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}